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How to reach us:
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Address |
Phone and Fax |
| info@realhummer.com |
PO Box 2195
1307 12th Ave NE Suite 4
Jamestown, ND 58402 |
Toll free Phone: 1-888-263-7494
Local Phone: 1-701-253-5906
Local Fax: 1-701-252-1992 |
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Order a product from Real Hummer and your satisfaction is guaranteed. We only sell high quality accessories.
As a result, we proudly guarantee your satisfaction.
If you are unhappy with your cover for any reason, we will gladly refund your money within 30 days of the purchase
date. For detailed information, please see our return policy under How do I return something?
or fill out a merchandise return request form.
In addition, each product also has a warranty from the manufacturer. If you want specific warranty information
on a particular product, please contact our customer service department.
** Sales tax applies to orders shipped to a North Dakota address. ** Shipping
will apply to any order not placed online with a credit card.
Common Support Questions
How do I place an order?
We encourage you to order our products online with a credit card. As an incentive, we will pay the
shipping. If you are concerned about credit card safety please see Why ordering on line is safe!.
Don't worry! You can cancel your order at anytime during the order process. You won't be charged for anything until
you check out and give us your credit card number. Below are the Six Easy Steps To Place An Order:
STEP 1: Shop for Products
When you find a item you want, press the "Order" button to add it to your "Shopping Cart". You will then be taken
to a screen which will display all the items currently in your cart. Items may be added or deleted at any time
from the screen which displays your shopping cart.
STEP 2: Add, Modify, or Delete items
To continue adding items, click the "Keep Shopping" button or us the menu at the top of the screen to
navigate to your desired location. If you wish to increase the quantity of an item you have already
ordered, simply adjust the the number of units in the space provided and then click the save button
which is represented by the small brown disk icon to the left of your item. You may also delete an
item by clicking the trash icon to the left of an item or delete all the items in your cart by clicking
the "Delete All" button.
STEP 3: Proceed to Checkout
When you have completed your shopping, press the "Check Out" button if your viewing your shopping cart. To view
your shopping cart simply click the shopping cart icon at the top left corner of the screen.
STEP 4: Tell Us How to Ship Your Order
Here is where you tell us where to ship your order. Please indicate the street address
of your residence or business.
STEP 5: Tell us How to Bill Your Order
Here is where you tell us your billing address and what credit card you want your order
charged to. For credit card security purposes, your billing address must match the address
that your credit card statement is mailed.
STEP 6: Place Your Order
This is the last step. When you press the "Place Order" button your on-line order will be
securely submitted to us. You may still cancel your order if it has not shipped
by e-mailing us at info@realhummer.com. However, once your
order is sent to shipping, it cannot be cancelled.
Note: Your order will be charged prior to being shipped.
Is it safe to order online?
Absolutely! In fact, it's statistically safer to use your credit card over the Internet than in a
restaurant or department store. Real Hummer uses Secure Sockets Layer (SSL), an encryption technology
that works with AOL, Netscape Navigator and Microsoft Internet Explorer so that only Real Hummer can
read your order and credit card. This technology is an industry standard and fully endorsed by all
the major credit card companies. In the highly unlikely case that someone does make an unauthorized
charge on a credit card because of a Real Hummer transaction, the cardholder will not be held liable.
Canadian/Alaska/Hawaii Orders
Canadian Orders: Most items can be shipped to Canada.
Actually we ship from warehouses in Ontario and British Columbia. However, some items from time to time
may not be available to be shipped to Canada. We will advise you if additional shipping charges apply.
Hawaii, Alaska, & Puerto Rico Orders: Orders shipped to AK,
HI, or PR must be shipped via US Mail or UPS/Fed Ex 2nd Day Air. Items shipped as US Mail receive free
shipping. If an item cannot be shipped as US Mail 2nd Day Air or Next Day air rates will apply. click here
When do I get charged?
Your credit card is charged at the time your ordered is placed online.
Can you ship to APO/FPO's?
Yes, we do ship to APO/FPO's. However additional shipping charges apply. We charge you 2nd Day Air rates
and ship the item(s) as US Mail. This is due to the postal service charging a great deal more to ship to
an APO or FPO. Please note some items cannot be shipped as US mail. If you are shipping to a APO or FPO
simply select 2nd Day Air in the shopping cart before you enter the shipping address.
How is my order shipped?
We ship all Free Shipping Orders by UPS Ground, Fed Ex Ground, Speedee Delivery, U.S. Postal Service
Priority Mail, or Common Carrier*. We select the best possible shipper based on your location and
which warehouse it will ship from so you can get your item in the fastest possible way. Orders are
normally processed within 24 hours from the time the order was placed. A confirmation email will be
sent to you, provided you entered an email address when you placed the order, confirming that your
order has been processed. Standard ground shipping normally requires 3-7 business days for delivery.
Please provide a street address for all deliveries. P.O. Boxes or APO/FPO's can only be shipped via
U.S. Postal Service and some items cannot be shipped via U.S. Postal Service. * Note: Our website
will tell you if the item you want to purchase must ship common carrier (truck freight) in that
products feature section. Only larger items such as snowplows and toolboxes are shipped common carrier.
FREE Ground Shipping*:
Orders of $100.00 or more shipping to an address in the continental United States qualify for Free Ground Shipping.
Free Ground Shipping is for standard ground shipping service to addresses in the continental United States.
We use UPS Ground, Fed Ex Ground, Speedee Delivery, or U.S. Postal Service Parcel Post. You may upgrade your
order to Expedited Shipping via UPS, Fed Ex, Speedee Delivery or US Priority Mail (3 Day, 2 Day and Next Day
Air Service) for an additional shipping charge. Items shipped to Alaska, Hawaii, US Possessions, or Canada, or
to an APO or FPO do not receive free ground shipping and will be shipped in accordance to our policy below.
Items that require Oversize Shipping, Common Carrier (truck freight) shipping or special shipping and handling
services may require an Additional Handling Fee. We select the best shipper for each particular item. You may
choose a specific shipper, however, additional shipping charges may apply. A few of our items must be shipped
>Common Carrier (truck freight) due to their size or shipping requirements.
Can I get it faster?
Expedited Shipping: Free shipping is for standard
ground shipping service.
However if you want your order faster, you can select 3-Day, 2-Day or 1-Day shipping when checking out
online or talking with a customer service agent. To determine expedited shipping rates: Simply add the
item to the shopping cart and select 3-Day, 2-Day or 1-Day shipping or you may also contact a customer
service agent. Items ordered 2nd or Next Day Air before 11:00 A.M. Central Standard Time will ship out
the same day. Items ordered after 11:00 A.M. Central Standard Time will ship out on or before the
following business day.
How fast do you ship?
Your order will ship out in 3-5 business days. However, most orders are shipped out of one of our
warehouses the same or next business day after it is processed. Delivery times vary depending on
where you live and which warehouse your item is shipped out from. We are a master distributor for
the products we sell. We ship from a variety of warehouses in the United States and Canada so you
can receive your order faster. Standard ground shipping normally requires 4-7 business days for
delivery. Plus you receive free shipping*.
How do I know when my order has shipped?
Order confirmations are sent to you via email automatically after you place your order online (provided you
entered an email address when you checked out). Your order will be shipped within 3-5 business days. Most
orders are shipped out within 1 business day. If your order will take longer than 5 business days to ship,
you will be notified via email or a telephone call. You can track you order online. Simply go to the
tracking page and enter your order number and ship to zip code.
Can I track my order online?
Yes you can. Online tracking is provided in one convient location for all of our shipping carriers.
You will need your order number and ship to zip code. Visit our tracking page and enter
your order number and ship to zip code. The page will then display the method your order was shipped
and your tracking number(s).
Can I change my order?
Real Hummer's goal is to provide the fastest possible service to its customers by carrying a full
stock on all items in our inventory as well as shipping all orders within 2-3 business days of receipt.
Unfortunately, accomplishing this goal makes it extremely difficult to cancel or make changes to orders.
There is a good possibility that by the time you e-mail us with a change or cancellation, your package
will already be on its way! If you would like to make a change or cancel your order, please contact us
as soon as possible. We will do everything possible to try to accommodate your needs.
My Order Was Damaged in Shipping
If your order arrives with obvious damage and you refused the shipment,
notify us immediately by calling 1-888-263-7494 or e-mailing us at
returns@realhummer.com and we will make arrangements to ship a replacement.
If you discover that your order was damaged due to shipping after receiving it,
please complete a return merchandise request form. Based on how you complete the return request form, you will be
issued a Return Authorization Number (RA#) and provided with instructions on what to do next in accordance with
our return policy. In the meantime, please prepare the item with shipping damage for pickup.
The carrier that shipped the item will be by to pick it up for inspection. Please keep a copy of the pickup
tracking number should you need it for future reference. It is our proof that the carrier picked up the item
for shipping damage inspection.
NOTE: You only have 5 business days to report shipping damage. For common carrier (truck freight) shipments,
prior to signing for the shipment, the item must be inspected and any shipping damage must be noted on the
shipping receipt at the time of delivery. If you have noted shipping damage with the carrier, you can then
contact us to file a claim on your behalf.
There Was an Error in My Order
Although it rarely happens, in the case your order arrives with an error (e.g., wrong item#, wrong color or style, etc.)
notify us by completing the return merchandise request form. Based on how you complete the
return request form, you will be issued a Return Authorization Number (RA#) and provided with instructions
on what to do next in accordance with our return policy.
Tracking My Replacement/Exchange
After you have submitted the return merchandise request form, you can check the shipping status of
the replacement/exchange item by visiting our online tracking
at www.realtruck.com.
To track your replacement/exchange, enter your RA# and your ship to zip code.
Our Return Policy
Changed your mind? No problem! Your personal satisfaction is guaranteed for all purchases.
You may return any item for any reason within 30 days of receipt. All items must be in "off-the-shelf and
in-the-box" condition unless damaged in shipping.
NOTE: Items that have been installed, drilled, bent, scratched, or otherwise damaged are no
longer in saleable condition and should not be returned and cannot be refunded.
Electronic equipment and accessories cannot be returned, except in
the case of damaged or defective products. Please do not return any products without completing a return
merchandise request form first.
Returning items to us is easy! Just follow these instructions:
- Notify us by completing the return merchandise request form: We need to know what
you are returning, why you are returning it, when you received it, along with your name and order number.
- We will then issue you a Return Authorization Number (RA#) along with return instructions.
- Please write this RA# on the package label only and ship the item back in its original
packaging. Ship the item pre-paid and insured by Ground
UPS/Fed Ex or US Mail. Please keep the return tracking number should you need it for future reference. No
collect shipments are accepted.
Ship To:
RA#: YOUR RA NUMBER
RealHummer Warehouse
1307 12th Ave NE Suite 4
Jamestown, ND 58402
NOTE: Please do not return an item without obtaining an RA# and a return warehouse address that the item needs to
be shipped to. It may or may not be the one it was shipped from.
Additional charges or credits may be applied to your credit card as follows:
- If you are returning your item due to shipping
damage or our error and you are requesting an even dollar
replacement/exchange, no additional charges or credits will be applied to your credit card. Once we
receive confirmation that the item has been picked up by the shipper, we will ship out the replacement/exchange.
- If you are returning your item due to shipping
damage or our error and you would like a refund, your credit card will be refunded the original purchase
price (plus sales tax if applicable) once we receive confirmation the item has been shipped back to us or picked
up for shipping damage inspection. No restocking fee will apply. If you wish to exchange for a different item,
should there be a difference in the price for the exchange item, we will contact you with the amount prior to
ordering the exchange item you requested.
- If you are returning your item due to a change of
mind or your error and would like a refund, your credit card will be refunded the original purchase price (plus sales
tax if applicable) less a restocking fee once the return item(s) are received. The restocking fee for items is set at 15% of
the order price or $15 whichever is greater.
- If you are returning your item due to a change of
mind or your error and would like a replacement item, once the returned item has been received and inspected,
we will ship out the new item you requested when you filled out the merchandise return request form. Please note your
credit card will be charge a 15% re-stock fee or $15.00, which ever is greater, for the original item you ordered.
NOTE: If you do not want to wait for us to receive and inspect the original item you ordered before we
ship a replacement because you need the replacement item right away, we suggest you complete the return
request form specifying you would like a refund and simply place a new order.
- If you ordered the incorrect item and would like a replacement/exchange, we
will ship you out the correct item after we receive and inspect the incorrect item. The restocking fee will still
apply. We charge a restocking fee for returns because the item(s) need to be inspected and re-packaged.
Why Do I Need an RA Number?
This is necessary for:
- Identification of your returned merchandise. Our warehouses receive hundreds of
packages every day. Without an RA number (Return Authorization) identifying it, your package may become lost.
- Getting your package to the right warehouse. We have multiple
warehouses throughout the United States and Canada that we ship from so you get your order fast.
Returned merchandise must be sent back to the location we direct you to return it to. Shipping a
return to the wrong warehouse or our mailing address will significantly delay the processing of your
return and may result in additional fees or the loss of your package. We want you to receive fast
service. Please follow our return policy to ensure you receive the best possible return experience.
We are not responsible for lost packages.
- Avoiding lost returns. Without a proper RA
number and Tracking number, your package can easily get lost. Without these numbers,
identifying a lost package is almost impossible. If we do not receive or cannot find
your package, we cannot process your return.
- Receiving credit or avoiding an additional
charge. Please keep a tracking number when you return your merchandise. This is your
proof of delivery. Without proof of delivery, if your package becomes lost we cannot
issue credit. In addition, if you requested a reship, without proof of delivery of the
returned item, we must charge you for the cost of the reshipment.
E-Mail, Phone and Mailing List Privacy
At RealHummer, Inc., we are committed to protecting your privacy. We use the information we collect about
you to process your order and to provide a more personalized shopping experience.
We may use your phone number or e-mail address when we are confirming your phone or Internet order, or to
ask you a question about your order. We will never make your phone number, e-mail address or mailing address
available to any other company or organization.
Telephone Privacy
When you supply us with your telephone number, we will only use it if we need to ask you a question about your order.
We will never make it available to any other company or organization.
Email Address Privacy
When you supply us with your email address, we will only use it if we need to ask you a question about your
order or send you order tracking information. Your email address WILL NOT be added to our Email Newsletter
unless your request it. You must request to be added to our Email Newsletter. We will never
make your email address available to any other company or organization.
Email Newsletter Signup
If you voluntarily subscribe to our Email Newsletter you will occasionally receive
emails from us about new products, specials and other promotions. If you are currently subscribed to
our email newsletter list and would like to be removed, simply click here to unsubscribe.
Mailing Address Privacy
If you Request a Catalog or place an order online you will be added to our mail
order catalog mailing list. We will never make your mailing address available to any other
company or organization. If you do not wish to receive our catalogs, please send us an
e-mail message to catalogs@realhummer.com requesting that
your name be excluded from these mailings, or write to us at:
RealHummer, Inc.
PO Box 2195
1307 12th Ave NE Suite 4
Jamestown, ND 58402
Phone: 1-701-253-5906
Fax: 1-701-252-1992
This Privacy Notice was last modified on January 21, 2004. ©2004 RealHummer, Inc.
All web site design, text, graphics, the selection and arrangement thereof, and all software Copyright ©
2003 RealHummer, Inc. All Rights Reserved.
Permission is granted to electronically copy and print in hard copy portions of this web site for the sole
purpose of placing an order with RealHummer, Inc. Any other use of materials on this web site - including
reproduction for purposes other than those noted above, modification, distribution, create derivative
work or republication - without the prior written permission of RealHummer, Inc. is strictly prohibited.
Unless indicated otherwise, the products in our catalog or this website are not manufactured by or on
behalf of General Motors, Ford, DaimlerChrysler, Jeep®, Nissan®, Honda, Toyota, Mitsubishi,
Mazda, or Isuzu. No affiliation or connection with, or sponsorship or approval by any of these
organizations is intended. RealHummer® , RealHummer.Com® and RealFast RealFree Shipping™ are all
trademarks of RealTruck, Inc.
To receive a credit application and a wholesale dealer catalog please
complete the Dealer Inquiry Form. You may also download
our credit application.
Wholesale accounts must be an established business with a federal tax id number. Please allow 2-weeks to
process your application. We have many wholesale customers from across the United States. We offer a fine
selection of product lines and fast, friendly service.
We do have special programs for large one-time orders and group buying
discounts. If you are interested in a group buy or one time large order discount, please email us at
groupbuys@realhummer.com what you would like to buy and the
quantity needed. You may also call us at 1-877-216-5446. Please ask for our group buying coordinator.
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